baazi apps Privacy Policy

Introduction and Applicability

baazi apps ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what information we collect about you, why we collect it, and how we manage it when you use our website, app, or any of our services.

By using this platform, you are considered to have accepted the terms of this policy. The overall agreement for using our services is described in detail in our Terms and Conditions. If you disagree with any part of this policy, please stop using our services.

This policy applies only to baazi apps' own services. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.

Information We Collect

2.1 Information Collected at Registration

When you create an account, we collect the following information:

• Full name and date of birth (for age verification — the 21+ age requirement applies)
• Mobile number and email address
• Preferred username and encrypted password
• National ID or passport details (when identity verification is required)

2.2 Financial Transaction Information

For deposits and withdrawals, we collect your mobile banking number (bKash, Nagad, or Rocket). We do not store full card numbers or bank account details.

2.3 Automatically Collected Information

When you use the platform, the following information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and language settings
• Pages visited on the platform and time of activity
• Cookie and session data (see Section 08 for details)

2.4 Information Received Through Communication

If you contact support via live chat or email, those conversations may be recorded — for service improvement and dispute resolution.

Purpose of Using Information

Collected information is used only for the specific purposes below:

• Creating, verifying, and managing accounts
• Processing financial transactions including deposits and withdrawals
• Preventing fraud, money laundering, and unauthorized access
• Improving baazi apps' services and planning new features
• Sending legitimate promotional information (bonuses, offers) — with your consent
• Meeting legal obligations and responding to requests from authorities
• Identifying high-risk activity under the responsible gaming policy

We never sell or rent your personal information to third parties for commercial purposes.

Information Sharing and Disclosure

We may share your information with third parties only in the limited circumstances below:

4.1 Service Provider Partners

Minimum necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket), game software providers, cybersecurity services, and technology infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information under a court order, a request from an investigating authority, or applicable legal obligations.

4.3 Business Changes

If there is any change in the ownership or operation of baazi apps (merger or acquisition), user information may be transferred to the new entity. We will notify users in advance in such cases.

Data Security Measures

baazi apps uses industry-standard technology and practices to protect user information. The key elements of our security measures are:

• Data transmission secured through SSL (Secure Socket Layer) encryption
• Strong hashing algorithms used for password storage
• Automatic alert system against suspicious login attempts
• Limited staff access — only authorized personnel can view personal information
• Regular security audits and vulnerability testing

However, no transmission of information over the internet is 100% secure. We make every effort to provide maximum protection, but our liability in the event of a security breach is limited.

Data Retention Period

We retain your personal information for as long as it is necessary to provide services or as legally required. Specifically:

• Active account information: for as long as the account remains active
• Financial transaction records: at least five years from the date of transaction
• Closed account information: for the applicable legal period from the date of closure
• Support conversations: up to one year from the date of resolution

Once the specified retention period ends, information is securely deleted or anonymized.

User Rights

As a baazi apps user, you have the following rights over your own information:

7.1 Right to Access Information

You can request to know what information we hold about you and receive a copy of it.

7.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you can request that it be corrected.

7.3 Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can withdraw your consent from your account settings or contact support at any time to stop receiving promotional messages.

To exercise any of the above rights, please contact our support team by email. We generally respond to requests as quickly as possible.

Cookies and Tracking Technology

baazi apps uses cookies and similar technologies. Cookies are small text files stored in your browser.

8.1 Types of Cookies

• Essential cookies: For maintaining login sessions and security — the platform will not function properly without these.
• Functional cookies: For remembering your preferences and language settings.
• Analytics cookies: For understanding usage patterns and improving the service.

8.2 Cookie Control

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

Protection of Minors

baazi apps' services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration.

If we become aware that we hold information about a minor, it will be deleted immediately and the associated account will be closed. Our Responsible Gaming Policy contains detailed information about the protection of minors.

International Data Transfers

Servers of game software providers or technology partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that applicable data protection standards are maintained in such transfers.

All our third-party partners are contractually bound to operate under industry-standard security measures and confidentiality agreements.

Policy Changes

baazi apps reserves the right to change this privacy policy when needed. For significant changes, we will post a notice on the platform and update the date at the top of the policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

To learn more about the general terms of use and user responsibilities for our services, visit the FAQ page.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Active 24/7 — support available in Bengali and English

We generally respond to user requests or complaints as quickly as possible. Identity verification may be required for sensitive privacy-related requests.